IT Help Desk Technician

Job Description

With a proven track record of innovation and creativity, Nussbaum is heavily invested in technology. The IT Help Desk Technician fuels our success by helping employee-owners company wide to unlock the power of technology in their day-to-day duties. We’re looking for someone who is driven to go the extra mile and help our employees to learn new and existing hardware/software.

Core Responsibilities

• Respond to/triage IT support requests by phone, email, and in-person.
• Provide technical assistance for computer systems, hardware, software, and phone systems.
• Train users and provide documentation on the use of hardware and software.
• Install and setup new hardware for employees.
• Lead initiatives to continuously improve IT services, identify areas of improvement, and implement best practices.

 Job Schedule

• Full-time position.
• Monday-Friday; 7:30am-4:30pm.
• Location: Corporate Offices – 19336 N. 1425 East Rd., Hudson, IL 61748.
  • The nature of the role requires you to be in-office.

Benefits

• Full insurance benefits – health, dental, vision, short-term life, and disability.
• 401(k) company-match.
• Escalating PTO and Paid Holidays.
• Employee Stock Ownership Plan (ESOP) – a company-funded supplemental retirement benefit in addition to the 401(k).
• Flexible Spend Account options for healthcare and child daycare.
• Professional development opportunities.