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After-Hours Service Advisor

  • Job Type: Full-Time
  • Listing Status: Filled
  • Date Posted: 2023-12-07 12:00

Job Description

Welcome!👋Thanks for stopping by. We’re excited that you’re considering Nussbaum as the next step in your career! To kick it off, here’s a little about who we are:

  • We are employee-owned. All of our people receive an ownership stake in the company via our ESOP.
  • We are Purpose Driven. Our goal is to make a positive impact through each interaction. Therefore, character and integrity are essential.
  • We celebrate faith & family. We believe God owns this business and we’re just stewards for a season.
  • Innovation is our thing. We’re bent on continuous improvement and crushing expectations. We aren’t afraid to try something new.
  • We enjoy being at work. The transportation industry is hectic, but we do our best to have fun along the way.🙂

Does that match what you’re looking for?

Now, for those job details:

We’re looking for someone with strong customer service skills to manage the after-hours administrative work associated with equipment repairs in our local shop. The ideal candidate thrives in a fast-paced, positive work environment, possesses strong communication skills, and can understand driver needs. Core responsibilities include:

  • Serve as liaison between the Shop Foreman, Operations, and drivers
  • Communicate with drivers regarding equipment and scheduling
  • Maintain communication with Operations about equipment status
  • Monitoring and closing repair orders
  • Monitor shop work schedule
  • Monitor and assist in the administrative work required for equipment in the shop

Job Schedule

  • Full-time: Monday-Friday; 4pm-12:30am
  • Location: Corporate Offices – 19336 N. 1425 East Rd, Hudson, Illinois, 61748

Benefits & Perks

  • Health, dental, & vision coverage for you + eligible dependents.
  • Life & disability insurance.
  • Flexible Spending Account (FSA) option for healthcare and childcare expenses.
  • ESOP account – company-funded supplemental retirement account (on top of the 401k).
  • 401(k) match.
  • Paid holidays & escalating PTO.
  • Cross-Department Networking – get to know fellow employee owners through network lunches, financial workshops, serving on a committee/event team, service projects, and GrowRED activities.
  • GrowRED Professional Development – earn rewards points as you engage in classes, seminars, job shadows, online trainings, and activities with fellow employee owners!
  • Company Wellness Program – includes step and weight loss incentives, gym reimbursements, and free add-on healthcare benefits. Earn rewards points for engaging in a healthy, active lifestyle!
  • Rewards – GrowRED + Wellness points may be redeemed for gift cards, electronics, PTO days, and more!
  • Food days! Once per month, enjoy a free gourmet lunch served by fellow employee owners.

Job Requirements

Here’s the type of person we’re looking for:

  • Strong communication skills
  • Team player – able to interact well with others, respectful, gives/receives feedback with grace and honesty.
  • Self-motivated – identifies new opportunities and takes initiative to solve problems
  • Desire for continual learning – always looking to grow, both personally and professionally

Experience & Qualifications

  • Proficiency in Microsoft Word, Outlook, Excel
  • 1 year of customer service-related experience
  • 1-year of mechanical-related experience

Apply Now

Submit the form below to let us know you are interested in this position and send us your resume.

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