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Dedicated Account Manager

  • Job Type: Full-Time
  • Listing Status: Filled
  • Date Posted: 2022-05-17 10:00

Job Description

Thanks for stopping by! Whether you’re just browsing opportunities or seriously considering a new job, we’d love to connect. To kick things off, here’s a little bit about us:

  • We’re employee-owned – our people have an ownership stake in this company via privately held stock.
  • We openly celebrate faith & family. We believe God owns this business, and we’re just stewards.
  • Our goal is to make a positive impact with each interaction – what we call “Purpose Driven.”
  • The transportation industry is hectic, but we do our best to have fun along the way 🙂
  • Our first criteria for any employee are honesty, integrity, and character – the foundational stuff.

Does that match what you are looking for? 

Now, for those job details:

Nussbaum is evaluating candidates for a Dedicated Account Manager position. This role combines customer service, freight engineering, and supervising 15-25 drivers. Communication is key as you manage driver and customer relationships while seeking outcomes that benefit all parties and increase Nussbaum’s profitability. (That was a mouthful 🙂 ). Your responsibilities will include:

  • Oversee 15-25 drivers assigned to your customer accounts.
    • Ensure they stay current on truck maintenance.
    • Accept, build, and communicate their load information + answer any questions/concerns.
    • Engage them in growth opportunities (success plans, Certified RED, etc.)
    • Coach and discipline with HOS management and missed service expectations.
  • Manage 2-6 customer account relationships:
    • Provide consistent updates on load information.
    • Address any questions, concerns, or special needs.
    • Regularly engage to ensure we are fulfilling service expectations and they are fulfilling freight volumes + driver productivity expectations.
  • Work with various departments at Nussbaum to achieve success.
    • After-hours team, operations, HR/Safety, shop, etc.

Schedule

  • Monday-Friday; 7 am – 4:30 pm (1hr lunch + two 15-minute breaks).
  • Location: Corporate Offices – 19336 N. 1425 East Rd., Hudson, IL 61748.

Benefits & Perks

  • Insurance coverage for you + family.
  • Flexible Spend Account (FSA) options for healthcare and child daycare.
  • Escalating PTO and paid holidays.
  • 401(k) company match.
  • ESOP account – a company-funded, supplemental retirement account in addition to the 401(k). Learn more HERE.
  • Food Days! Once per month, enjoy a free gourmet lunch served by your fellow employee-owners (the committee rotates month to month).
  • GrowRED Professional Development – earn points as you engage in learning opportunities!

Job Requirements

Here’s the type of person we’re looking for:

  • Communicator – honest, respectful, and consistent.
  • Team player – mature, seeks win-win scenarios, gives/receives feedback with grace and honesty.
  • Learner – always seeking to grow, both personally and professionally.
  • Self-motivated – identifies new opportunities and takes initiative to solve problems.

The skills you need / will learn:

  • Customer service, influencing, and negotiating.
  • Strong proficiency in Microsoft Outlook.
  • Multi-tasking and problem-solving abilities.
  • Basic math for the purpose of calculating HOS and understanding financial data.
  • Information retention.

Thanks for checking out the Dedicated Account Manager position! If you’re ready to be purpose-driven and join the Nussbaum Family, submit your resume below for consideration. Talk soon!

Apply Now

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