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Dedicated Account Manager

  • Job Type: Full-Time
  • Listing Status: Filled
  • Date Posted: 2024-05-10 12:00

Job Description

Welcome! 👋 Thanks for stopping by. We’re excited that you’re considering Nussbaum as the next step in your career! To kick it off, here’s a little about who we are:

  • We are Employee Owned. All of our people receive an ownership stake in the company via our ESOP.
  • We are Purpose Driven. Our goal is to make a positive impact through each interaction. Therefore, character and integrity are essential.
  • We celebrate faith & family. We believe God owns this business and we’re just stewards for a season.
  • Innovation is our thing. We’re bent on continuous improvement and crushing expectations. We aren’t afraid to try something new.
  • We enjoy being at work. The transportation industry is hectic, but we do our best to have fun along the way 😊.

Does that match what you’re looking for? 

Now, for those job details:

As an Account Manager, you are responsible for 2-6 customer accounts and the 15-25 drivers who service them. You serve as the direct point of contact for both customer and driver, with an emphasis on building relationships and timely communication. This role requires a significant amount of independent work as you engage your accounts, but you also function within the broader account management team. There will be scenarios where your freight/drivers intersect with others; therefore, teamwork and strong internal relationships are essential. Your objective is to ensure the highest levels of service quality (for customers) and job satisfaction/retention (for drivers). Responsibilities include:

  • Customer-facing
    • Providing customers with routine load updates.
    • Accepting/building loads and communicating the information to relevant parties.
    • Engaging customers on a regular basis to ensure we are fulfilling service expectations and they are fulfilling freight volume/driver productivity expectations.
    • “Housekeeping” duties associated with account management.
  • Driver-facing
    • Coordinating back-up coverage when drivers are off.
    • Entering authorizations to ensure driver pay accuracy.
    • Ensuring drivers stay current on truck maintenance.
    • Effective communication with our after-hours team.
    • Engaging drivers in growth opportunities (success plans, Certified RED).
    • Coaching and discipline for HOS management and missed service expectations.


  • Full time: Monday-Friday, 7am – 4:30pm.
  • Location: Corporate Offices – 19336 N 1425 East Rd., Hudson IL.
  • Remote work: 2 days/month

Benefits & Perks

  • Health, dental, & vision coverage for you + eligible dependents.
  • Life & disability insurance.
  • Flexible Spending Account (FSA) option for healthcare and childcare expenses.
  • ESOP account – company-funded supplemental retirement account (on top of the 401k).
  • 401(k) match.
  • Paid holidays & escalating PTO.
  • Cross-Department Networking – get to know fellow employee owners through network lunches, financial workshops, serving on a committee/event team, service projects, and GrowRED activities.
  • GrowRED Professional Development – earn rewards points as you engage in classes, seminars, job shadows, online trainings, and activities with fellow employee owners!
  • Company Wellness Program – includes step and weight loss incentives, gym reimbursements, and free add-on healthcare benefits. Earn rewards points for engaging in a healthy, active lifestyle!
  • Rewards – GrowRED + Wellness points may be redeemed for gift cards, electronics, PTO days, and more!
  • Food days! Once per month, enjoy a free gourmet lunch served by fellow employee owners.

Job Requirements

Here’s the type of person we’re looking for:

  • Character – honest, respectful, and consistent.
  • Strong communication skills – written and verbal.
  • Team player – mature, seeks win-win scenarios, gives/receives feedback with grace and honesty.
  • Learner – always seeking to grow, both personally and professionally.
  • Self-motivated – identifies new opportunities and takes initiative to solve problems.

Experience & Qualifications

  • Strong communication skills
  • Team player – able to interact well with others, respectful, gives/receives feedback with grace and honesty.
  • Self-motivated – identifies new opportunities and takes initiative to solve problems.
  • Desire for continual learning – always looking to grow, both personally and professionally
  • Excellent customer service, influencing, and negotiating skills
  • Strong proficiency in Microsoft Outlook
  • Possess multi-tasking and problem-solving abilities
  • Basic math for the purpose of calculating HOS and understanding financial data.
  • Retention of information

Apply Now

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