Dedicated Account Manager

Job Description

Thanks for stopping by! Whether you’re just browsing opportunities or seriously considering a new job, we’d love to connect. To kick things off, here’s a little bit about us:

• We’re employee-owned – our people have an ownership stake in this company via privately held stock.
• We openly celebrate faith & family. We believe God owns this business, and we’re just stewards.
• Our goal is to make a positive impact with each interaction – what we call “Purpose Driven.”
• The transportation industry is hectic, but we do our best to have fun along the way 🙂
• Our first criteria for any employee are honesty, integrity, and character – the foundational stuff.

Does that match what you are looking for? 

Now, for those job details:

Nussbaum is evaluating candidates for a Dedicated Account Manager position. This role combines customer service, freight engineering, and supervising 15-25 drivers. Communication is key as you manage driver and customer relationships while seeking outcomes that benefit all parties and increase Nussbaum’s profitability. (That was a mouthful 🙂 ). Your responsibilities will include:

• Oversee 15-25 drivers assigned to your customer accounts.
  • Ensure they stay current on truck maintenance.
  • Accept, build, and communicate their load information + answer any questions/concerns.
  • Engage them in growth opportunities (success plans, Certified RED, etc.)
  • Coach and discipline with HOS management and missed service expectations.
• Manage 2-6 customer account relationships:
  • Provide consistent updates on load information.
  • Address any questions, concerns, or special needs.
  • Regularly engage to ensure we are fulfilling service expectations and they are fulfilling freight volumes + driver productivity expectations.
• Work with various departments at Nussbaum to achieve success.
  • After-hours team, operations, HR/Safety, shop, etc.

Schedule

• Monday-Friday; 7 am – 4:30 pm (1hr lunch + two 15-minute breaks).
• Location: Corporate Offices – 19336 N. 1425 East Rd., Hudson, IL 61748.

Benefits & Perks

• Insurance coverage for you + family.
• Flexible Spend Account (FSA) options for healthcare and child daycare.
• Escalating PTO and paid holidays.
• 401(k) company match.
• ESOP account – a company-funded, supplemental retirement account in addition to the 401(k). Learn more HERE.
• Food Days! Once per month, enjoy a free gourmet lunch served by your fellow employee-owners (the committee rotates month to month).
• GrowRED Professional Development – earn points as you engage in learning opportunities!