Dedicated Account Manager

Job Description

Welcome! 👋 Thanks for stopping by. We’re excited that you’re considering Nussbaum as the next step in your career! To kick it off, here’s a little about who we are:

• We are Employee Owned. All of our people receive an ownership stake in the company via our ESOP.
• We are Purpose Driven. Our goal is to make a positive impact through each interaction. Therefore, character and integrity are essential.
• We celebrate faith & family. We believe God owns this business and we’re just stewards for a season.
• Innovation is our thing. We’re bent on continuous improvement and crushing expectations. We aren’t afraid to try something new.
• We enjoy being at work. The transportation industry is hectic, but we do our best to have fun along the way 😊.

Does that match what you’re looking for? 

Now, for those job details:

As an Account Manager, you are responsible for 2-6 customer accounts and the 15-25 drivers who service them. You serve as the direct point of contact for both customer and driver, with an emphasis on building relationships and timely communication. This role requires a significant amount of independent work as you engage your accounts, but you also function within the broader account management team. There will be scenarios where your freight/drivers intersect with others; therefore, teamwork and strong internal relationships are essential. Your objective is to ensure the highest levels of service quality (for customers) and job satisfaction/retention (for drivers). Responsibilities include:

• Customer-facing
  • Providing customers with routine load updates.
  • Accepting/building loads and communicating the information to relevant parties.
  • Engaging customers on a regular basis to ensure we are fulfilling service expectations and they are fulfilling freight volume/driver productivity expectations.
  • “Housekeeping” duties associated with account management.
• Driver-facing
  • Coordinating back-up coverage when drivers are off.
  • Entering authorizations to ensure driver pay accuracy.
  • Ensuring drivers stay current on truck maintenance.
  • Effective communication with our after-hours team.
  • Engaging drivers in growth opportunities (success plans, Certified RED).
  • Coaching and discipline for HOS management and missed service expectations.

Schedule

• Full time: Monday-Friday, 7am – 4:30pm.
• Location: Corporate Offices – 19336 N 1425 East Rd., Hudson IL.
• Remote work: 2 days/month

Benefits & Perks

• Health, dental, & vision coverage for you + eligible dependents.
• Life & disability insurance.
• Flexible Spending Account (FSA) option for healthcare and childcare expenses.
• ESOP account – company-funded supplemental retirement account (on top of the 401k).
• 401(k) match.
• Paid holidays & escalating PTO.
• Cross-Department Networking – get to know fellow employee owners through network lunches, financial workshops, serving on a committee/event team, service projects, and GrowRED activities.
• GrowRED Professional Development – earn rewards points as you engage in classes, seminars, job shadows, online trainings, and activities with fellow employee owners!
• Company Wellness Program – includes step and weight loss incentives, gym reimbursements, and free add-on healthcare benefits. Earn rewards points for engaging in a healthy, active lifestyle!
• Rewards – GrowRED + Wellness points may be redeemed for gift cards, electronics, PTO days, and more!
• Food days! Once per month, enjoy a free gourmet lunch served by fellow employee owners.