Customer Account Coordinator (CAC)

Job Description

Welcome! 👋 Thanks for stopping by. We’re excited that you’re considering Nussbaum as the next step in your career! To kick it off, here’s a little about who we are:

• We are Employee Owned. All of our people receive an ownership stake in the company via our ESOP.
• We are Purpose Driven. Our goal is to make a positive impact through each interaction. Therefore, character and integrity are essential.
• We celebrate faith & family. We believe God owns this business and we’re just stewards for a season.
• Innovation is our thing. We’re bent on continuous improvement and crushing expectations. We aren’t afraid to try something new.
• We enjoy being at work. The transportation industry is hectic, but we do our best to have fun along the way 😊.

Does that match what you’re looking for? 

Now, for those job details:

Nussbaum is seeking a Customer Account Coordinator to join our customer service team. In this role, you are the first point of contact for Nussbaum customers, ensuring good communication and addressing problems or concerns that may arise. By delivering exceptional customer service, you will help to improve customer satisfaction/retention and cultivate a strong sense of partnership.

Our ideal candidate is an active listener, skilled in conflict resolution and problem-solving. They have strong communication skills (particularly over the phone) and can adapt to different customer situations. They are also able to multitask and prioritize their time/tasks effectively.

• Accept and/or reject loads from customers, communicating via phone, email, and multiple customer websites.
• Work with EDI (electronic data interchange) transactions.
• Schedule appointments and gather location details (such as receiving hours, key contacts, etc.).
• Work with load planners to gauge capacity needs and find the right balance of freight volume to keep assets productive.
• Notify customers on ETA and re-work schedules as needed to balance driver needs and customer desires.
• Serve as first point of contact for customer concerns and problems. Must be skilled at problem-solving and conflict resolution.

Schedule

• Full time: Monday-Friday, 7:30am– 4:30pm.
• Location: Corporate Offices – 19336 N 1425 East Rd., Hudson IL.

Benefits & Perks

• Health, dental, & vision coverage for you + eligible dependents.
• Life & disability insurance.
• Flexible Spending Account (FSA) option for healthcare and childcare expenses.
• ESOP account – company-funded supplemental retirement account (on top of the 401k).
• 401(k) match.
• Paid holidays & escalating PTO.
• Cross-Department Networking – get to know fellow employee owners through network lunches, financial workshops, serving on a committee/event team, service projects, and GrowRED activities.
• GrowRED Professional Development – earn rewards points as you engage in classes, seminars, job shadows, online trainings, and activities with fellow employee owners!
• Company Wellness Program – includes step and weight loss incentives, gym reimbursements, and free add-on healthcare benefits. Earn rewards points for engaging in a healthy, active lifestyle!
• Rewards – GrowRED + Wellness points may be redeemed for gift cards, electronics, PTO days, and more!
• Food days! Once per month, enjoy a free gourmet lunch served by fellow employee owners.