Service Manager – Channahon, IL

Job Description

Welcome! 👋 Thanks for stopping by. We’re excited that you’re considering Nussbaum as the next step in your career! To kick it off, here’s a little about who we are:

• We are Employee Owned. All of our people receive an ownership stake in the company via our ESOP.
• We are Purpose Driven. Our goal is to make a positive impact through each interaction. Therefore, character and integrity are essential.
• We openly celebrate faith & family. We believe God owns this business and we’re just stewards for a season.
• Innovation is our thing. We’re bent on continuous improvement and crushing expectations. We aren’t afraid to try something new.
• We enjoy being at work. The transportation industry is hectic, but we do our best to have fun along the way 😊.

Does that match what you’re looking for? 

Now, for those job details:

As the Service Manager for the Channahon Shop, you will be responsible for supervising the service advisor and shop technicians, ensuring quality and communication within the shop. You will be required to keep tabs on the Drivers Lounge, Shop Equipment, and Yard, working with the maintenance team to keep the shop in a safe and productive environment. This position requires the ability to handle a multitude of different tasks ranging from Shop Forman duties, assisting the IT department when requested, and implementing ideas and procedures provided by the Hudson Shop. Other details include

• Create goals for efficiency and quality on the shop floor as well as ensure affective use of Shop Planner and TMT in the office.
• Use touchpoints to ensure communication with techs and office personnel.
• Complete Tech SRT’s -Watching for inaccurate labor times and implementing training where assistance is needed.
• Facilitate conflict resolution among shop personnel; document and report to HR as needed.
• Strengthen service relationships between Drivers and Shop Personal in Channahon.
• Ensure Drivers amenity requests are being heard and responded to.
• Perform Payroll, Bonus increases, Wage increases.
• Ensure shop compliance with all Nussbaum safety policies.
• Create and maintain Tech Laptops, Diagnostic Laptops and Software, Tech and Office personal Accounts.
• Gather and provide information to assist techs on Diagnostics and New Equipment.
• Ensure Communication between the shop floor and shop office is continuous and effective.

Schedule

• Full time: Monday-Friday, 7am – 4:30pm.
• Location: Channahon Shop – 24125 West Riverside Dr. Channahon, IL 60410

Benefits & Perks

• Health, dental, & vision coverage for you + eligible dependents.
• Life & disability insurance.
• Flexible Spending Account (FSA) option for healthcare and childcare expenses.
• ESOP account – company-funded supplemental retirement account (on top of the 401k).
• 401(k) match.
• Paid holidays & escalating PTO.
• Cross-Department Networking – get to know fellow employee owners through network lunches, financial workshops, serving on a committee/event team, service projects, and GrowRED activities.
• GrowRED Professional Development – earn rewards points as you engage in classes, seminars, job shadows, online trainings, and activities with fellow employee owners!
• Company Wellness Program – includes step and weight loss incentives, gym reimbursements, and free add-on healthcare benefits. Earn rewards points for engaging in a healthy, active lifestyle!
• Rewards – GrowRED + Wellness points may be redeemed for gift cards, electronics, PTO days, and more!
• Food days! Once per month, enjoy a free gourmet lunch served by fellow employee owners.