IT Service Manager

Job Description

Welcome! 👋 Thanks for stopping by. We’re excited that you’re considering Nussbaum as the next step in your career! To kick it off, here’s a little about who we are:   

• We are Employee Owned. All of our people receive an ownership stake in the company via our ESOP. 
• We are Purpose Driven. Our goal is to make a positive impact through each interaction. Therefore, character and integrity are essential. 
• We openly celebrate faith & family. We believe God owns this business and we’re just stewards for a season. 
• Innovation is our thing. We’re bent on continuous improvement and crushing expectations. We aren’t afraid to try something new. 
• We enjoy being at work. The transportation industry is hectic, but we do our best to have fun along the way 😊.

Does that match what you’re looking for?  

Now, for those job details: 

Innovation and creativity are what helps make Nussbaum stand out in the transportation industry. Our IT operations team provides IT support to the rest of the company enabling us to maintain that competitive advantage.   

We are seeking a proactive and detail-oriented IT Service Manager to join our team. The IT Services Manager is responsible for leading our technical support team to provide excellent customer service and resolve customers’ technical issues. This position is tasked with ensuring high quality technical support and an increase in client satisfaction. 

• Overseeing the day-to-day activities of the Service team
• Setting high customer service standards
• Establishing best practices through the entire technical support process
• Managing the Service team and evaluating their performance
• Hiring, training, and supporting Service team technicians
• Contributing to improving customer support by activity responding to queries and handling complaints
• Following up with customers to identify areas of improvement
• Develop daily, weekly and monthly reports on the Service team’s productivity and providing customer feedback
• Working with other departments to identify and procure software
• Staying up to date on emerging products, services, protocols, and standards
• Working with vendors on technologies and to resolve adaptation issues

Schedule 

• Full time: Monday-Friday, 8am – 5pm. 
• Location: Corporate Offices – 19336 N 1425 East Rd., Hudson IL. 

Benefits & Perks 

• Health, dental, & vision coverage for you + eligible dependents.
• Life & disability insurance.
• Flexible Spending Account (FSA) option for healthcare and childcare expenses. 
• ESOP account – company-funded supplemental retirement account (on top of the 401k).
• 401(k) match.
• Paid holidays & escalating PTO.
• Cross-Department Networking – get to know fellow employee owners through network lunches, financial workshops, serving on a committee/event team, service projects, and GrowRED activities. 
• GrowRED Professional Development – earn rewards points as you engage in classes, seminars, job shadows, online trainings, and activities with fellow employee owners! 
• Company Wellness Program – includes step and weight loss incentives, gym reimbursements, and free add-on healthcare benefits. Earn rewards points for engaging in a healthy, active lifestyle! 
• Rewards – GrowRED + Wellness points may be redeemed for gift cards, electronics, PTO days, and more! 
• Food days! Once per month, enjoy a free gourmet lunch served by fellow employee owners.