After-Hours Operations Coordinator

Job Description

Welcome! 👋 Thanks for stopping by. We’re excited that you’re considering Nussbaum as the next step in your career! To kick it off, here’s a little about who we are:

• We are Employee Owned. All of our people receive an ownership stake in the company via our ESOP.
• We are Purpose Driven. Our goal is to make a positive impact through each interaction. Therefore, character and integrity are essential.
• We openly celebrate faith & family. We believe God owns this business and we’re just stewards for a season.
• Innovation is our thing. We’re bent on continuous improvement and crushing expectations. We aren’t afraid to try something new.
• We enjoy being at work. The transportation industry is hectic, but we do our best to have fun along the way 😊.

Does that match what you’re looking for? 

Now, for those job details:

As an After-Hours Operations Coordinator, you’ll serve as the drivers’ primary contact during night and weekend shifts, providing information, coaching, and accountability. Your primary objective is to help drivers work through a variety of questions and problems that arise after-hours, thus ensuring job satisfaction and retention. Responsibilities include:

• Prompt and excellent phone coverage: answering questions on load schedules, load information, directions, help with fuel stops, parking locations, etc.
• Cross-department communication: working with operations, the shop, HR/Safety, etc.
• Coach drivers on safety, efficiency, etc.
• Hold drivers accountable for on-time arrivals and Hours-of-Service regulations (HOS)
• Report driver challenges and frustrations to the proper manager for review
• Administrative reporting (GPS coordinates, equipment gaps, TotalMail, etc..)
• Accident reporting as well as post accident logistics and testing.
• Track and trace of our high service level dedicated freight.

Schedule

• Full time:
  • Sunday 1pm – 11pm
  • Monday and Tuesday 3pm – 11pm
  • Saturday 8am – 8pm
• Approximately 8-12 times a year the Sat/Sun schedule will shift to 1800-0600 but still no more than 44 hours worked per calendar week
• Location: This position has the flexibility to be fully remote (minus the initial training period and an occasion visit to our main office for further training)

Benefits & Perks

• Health, dental, & vision coverage for you + eligible dependents.
• Life & disability insurance.
• Flexible Spending Account (FSA) option for healthcare and childcare expenses.
• ESOP account – company-funded supplemental retirement account (on top of the 401k).
• 401(k) match.
• Paid holidays & escalating PTO.
• Cross-Department Networking – get to know fellow employee owners through network lunches, financial workshops, serving on a committee/event team, service projects, and GrowRED activities.
• GrowRED Professional Development – earn rewards points as you engage in classes, seminars, job shadows, online trainings, and activities with fellow employee owners!
• Company Wellness Program – includes step and weight loss incentives, gym reimbursements, and free add-on healthcare benefits. Earn rewards points for engaging in a healthy, active lifestyle!
• Rewards – GrowRED + Wellness points may be redeemed for gift cards, electronics, PTO days, and more!