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Driver Manager – Float

  • Job Type: Full-Time
  • Listing Status: Filled
  • Date Posted: 2022-04-07 09:38

Job Description

Driver Service

  • Answer questions from drivers (via phone or email) on load schedules, load information, directions, help with fuel stops, parking locations, etc.
  • Respond to driver ideas, frustrations, or concerns related to their job satisfaction.
  • Take the lead on working with drivers after late deliveries.
  • Coach drivers on their Bonus Program/Scorecard to help them be successful.

Communication with other departments, such as:

  • Work with the shop to schedule/route drivers to the terminal for equipment work.
  • Work with HR/Safety to address drivers’ administrative needs (benefits, training, safety issues). 
  • Work with the payroll team when a driver has concerns or questions regarding payment.

Administrative Processes

  • Support the Load Planners and Customer Account Coordinators in moving and delivering loads efficiently.
  • Assist with dispatching drivers and monitoring their load plan.
  • Monitor load timeliness and progress; keep Customer Account Coordinators updated and check in with the drivers if the load schedule is disrupted. 
  • Communicate with the Load Planners on drivers’ availability and load needs (create a post on Need Loads, work on splits if the schedule doesn’t work, etc.).
  • Ensure the drivers have accurate information to complete their loads.
  • Monitor driver scorecards, make data entries, and assist with the documentation.

Job Requirements

Technical Skills

  • Ability to learn/understand software for driver status, load status, driver scorecards, and more.
  • Ability to multi-task and communicate effectively.

Other skills

  • Ability to manage a high call volume; willing to spend a significant amount of time on the phone.
  • Capability to handle frustrating situations.
  • Strong ability to build relationships and work with others.

Apply Now

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