IT Services Analyst (On-Site)

Job Description

Welcome! 👋 Thanks for stopping by. We’re excited that you’re considering Nussbaum as the next step in your career! To kick it off, here’s a little about who we are:  

• We are Employee Owned. All of our people receive an ownership stake in the company via our ESOP. 
• We are Purpose Driven. Our goal is to make a positive impact through each interaction. Therefore, character and integrity are essential.
• We openly celebrate faith & family. We believe God owns this business and we’re just stewards for a season.
• Innovation is our thing. We’re bent on continuous improvement and crushing expectations. We aren’t afraid to try something new.
• We enjoy being at work. The transportation industry is hectic, but we do our best to have fun along the way 😊. 

Does that match what you’re looking for?  

Now, for those job details: 

Innovation and creativity are what helps make Nussbaum stand out in the transportation industry. Our IT operations team provides IT support to the rest of the company enabling us to maintain that competitive advantage.   

We are seeking a proactive and detail-oriented IT Services Analyst to join our team. As an IT Services Analyst, you are a role model for fulfilling our mission which includes tier 1 to tier 3 hardware and software support, great customer service, taking the lead on complex issues, and using your technical and collaboration skills to help improve our service operations. This role requires strong problem-solving skills, technical expertise, and the ability to manage multiple tasks in a fast-paced environment. 

• Technical Support: Respond to user inquiries via phone, email, or ticketing system, diagnosing and resolving hardware, software, and network issues promptly
• Troubleshooting: Provide step-by-step assistance to resolve technical problems and escalate complex issues to higher support levels when necessary
• System Maintenance: Monitor and maintain IT systems, including desktops, laptops, printers, and other peripherals
• User Onboarding: Assist with the setup of new user accounts, email configurations, and equipment deployment
• Documentation: Maintain accurate records of user interactions, problem resolutions, and updates in the ticketing system
• Training: Educate team members and users on software and hardware best practices and provide guidance on common IT procedures
• Continuous Improvement: Identify recurring issues and suggest improvements to streamline processes and enhance user satisfaction. 

Schedule 

• Full time: Monday-Friday, 8am – 5pm.  
• Location: Corporate Offices – 19336 N 1425 East Rd., Hudson IL. 

Benefits & Perks 

• Health, dental, & vision coverage for you + eligible dependents. 
• Life & disability insurance. 
• Flexible Spending Account (FSA) option for healthcare and childcare expenses.  
• ESOP account – company-funded supplemental retirement account (on top of the 401k). 
• 401(k) match. 
• Paid holidays & escalating PTO. 
• Cross-Department Networking – get to know fellow employee owners through network lunches, financial workshops, serving on a committee/event team, service projects, and GrowRED activities. 
• GrowRED Professional Development – earn rewards points as you engage in classes, seminars, job shadows, online trainings, and activities with fellow employee owners! 
• Company Wellness Program – includes step and weight loss incentives, gym reimbursements, and free add-on healthcare benefits. Earn rewards points for engaging in a healthy, active lifestyle!  
• Rewards – GrowRED + Wellness points may be redeemed for gift cards, electronics, PTO days, and more!  
• Food days! Once per month, enjoy a free gourmet lunch served by fellow employee owners.